WHEN WILL I GET MY ORDER?
Orders are processed daily (Monday-Friday) and a shipping confirmation will be sent out as soon as your order has been shipped. Once you receive a shipping confirmation email with a tracking number, shipping inquiries should be made with the designated carrier (USPS, FedEx, or UPS). If your tracking status says “Label Created, not yet in system,” that means that your package is no longer at the warehouse and has been dropped off at the shipping facility, but it has not yet scanned in to get the shipping process started (Unless an item is otherwise states a Preorder item). Please give them one business day to change this status. If your product has already left our warehouse, we have no control over where the product goes. Please contact your designated carrier (found on your shipping confirmation) about the whereabouts of your package.
Packages are not being scanned in until it is delivered.
Packages dropped off from us are sitting at USPS facilities for a long period of time before USPS starts to move it
Packages are showing delivered but customers have not received it
Please be advised: We contact USPS for every order that has an issue, The only response we get from USPS is " ALL USPS representatives do NOT know any tracking information besides what is provided based on your tracking number" This means they can only tell us what we already know when we click on the tracking number". From our experience, Packages WILL show up, Just very late.
How late ?
Usually 2-3 weeks Late. Yes we know that is unacceptable, But we do not control USPS operations. Also please keep in mind, When you pay for shipping. The shipping time frame given to you is provided by the carrier (USPS) NOT us.
Cancel an order that is already in the hands of the shipping carrier?
We will process the cancellation, Once we receive confirmation that the package has been stopped we will issue your refund. If it is too late to stop the package, You will have to ship the product back to us before we can issue a refund.
WHERE IS THE REST OF MY ORDER?
Depending on what you order, some items will ship out separately from different warehouses.